Policies & Procedures

Winter Weather Policy


When Traverse City Area Public Schools (TCAPS) are cancelled due to the weather, all Senior Center Network sites will be on a two-hour program delay, and all programs prior to 10 a.m. will be cancelled, and the lunch program will be cancelled.  Additionally, all programs in Acme, Fife Lake, Interlochen and Kingsley will be cancelled. If Kingsley schools are cancelled due to weather, all Kingsley and Fife Lake programs will be cancelled. If Forest Area schools are cancelled due to weather, all Fife Lake programs will be cancelled. For a complete school closing list, please listen to WTCM 103.5, watch the news, or check UpNorthLive.com . The Senior Center Network at 801 E. Front Street in Traverse City will still be open for regular business outside of programming at 8:00 a.m. 

Code of Conduct Policy


This policy was adopted by the Senior Center Advisory Board to assure the Experience of a Lifetime for all of our volunteers, members and guests. It is designed to:
  • Create a pleasant atmosphere for everyone
  • Maintain the respect of every individual involved in Center activities
  • Provide an environment for good fellowship
To achieve this, all members, volunteers, and guests should:
  • Adhere to the policies and procedures of the Center
  • Assist staff in enforcing this Code of Conduct
  • Be responsible for your own personal property
  • Behave and speak in a manner which is respectful of others
  • Leave the premises in the same condition in which it was found
  • Refrain from using foul language
  • Report any unusual occurrences immediately to the staff or Front Desk receptionist
  • Smoke only in designated areas outside the building, and use disposal containers
  • Wear reasonable clothing and shoes suitable for the activity

Alcohol & Tobacco


Alcohol and tobacco are not permitted in the building. Soliciting in the Center is not allowed, except with the prior approval of the Director or staff.

Noncompliance with the Code may result in membership being rescinded, or an individual being asked to leave the premises until such time as they are willing to conform to the Center's Code of Conduct.

Conduct Guidelines


Grand Traverse County recognizes that a secure, supportive and inviting environment is necessary for the Senior Center. Further, it establishes an environment where each person has a right to make choices and is responsible for the consequences of those choices.

Policy Statement


No guest, staff member, volunteer, or any other person shall be allowed to intimidate, bully, threaten to harm, or cause harm to any person or property at any time, for any reason.

Inappropriate behavior is defined by staff, who will use the parameters discussed at the Public Participation meeting of October 7, 1998 as a guideline. In a situation of physical attack or hostile physical contact, threat of intent to cause physical or mental harm, stealing, intentional damage to property, or lying, the following procedure may be ignored and immediate membership revocation issued.

Procedure


Should staff become aware of or observe inappropriate behavior in the Senior Center or sponsored event, they are to follow the following steps:

Verbal Warning


  • Step 1: Staff will privately address the individual about what specific behavior is unacceptable, and that the behavior will not be tolerated. This step is considered a verbal warning that the behavior displayed is unacceptable and cannot occur again.
  • Step 2: If the person's behavior continues, staff has the authority to direct the person to leave the building immediately. If the person chooses not to leave the building voluntarily, there will be no other choice than to enforce their removal by calling law enforcement for assistance.

Written Warning


A written warning may be issued if behavior persists on a separate occasion.
  • Step 1: Staff will privately address the individual about what specific behavior is unacceptable, and that the behavior will not be tolerated. The conversation will be put in writing, and a copy given to the individual.
  • Step 2: If the person's behavior continues, staff has the authority to direct the person to leave the building immediately. If the person chooses to not leave the building voluntarily, there will be no choice other than to enforce their removal by calling law enforcement for assistance.

Membership Revocation


A membership revocation may be issued if behavior persists on a separate occasion.
  • Step 1: Staff will privately address the individual about what specific behavior is unacceptable, and that the behavior will not be tolerated. The conversation will be put into writing, and a copy given to the individual.
  • Step 2: If a person's behavior persists, but on a third occasion from the original verbal warning, staff is authorized to issue a revocation of membership to the individual, and may direct them to leave the building immediately.

Appeals Process


In the event of a member's revocation of membership, he or she may appeal this decision to the COA Board by submitting a written request to be placed on the agenda for a closed session. The board will review the case, hearing from both the member and staff. If the board should agree with the staff's decision, the member's revocation will stand as issued.

If the board should disagree with the staff's decision, staff will have the opportunity to change the decision or refer the issue to the County Administrator for further review.

Adopted by the Senior Center Advisory Board on January 13, 1999.