| Ability to get an appointment and be seen |
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| Hours Health Department is open |
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| Convenience of Health Department's Location |
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| Waiting for tests to be performed |
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| Staff takes enough time with you |
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| Staff explains what you want to know |
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| Staff gives good advice and treatment |
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| Staff is friendly and helpful to you |
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| Staff answers your questions |
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| An explanation of charges was given |
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| Satisfied with the amount you had to pay |
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| Staff assisted with insurance/Medicaid |
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| The facility was neat and clean |
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| It was easy to find where you needed to go |
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| Comfort and safety while waiting |
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| The facility allowed for privacy |
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| Keeping your personal information private |
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